ORACLE SCM Techno Functional Consultant: ORACLE Quote to Order Process flow

Quote to Sales Order cycle

Amala Silvester M

Oracle Quotes offers limited functionality to create Quotes and Progress it through the Negotiation phase and finally creates Sales Order. Within Order Management we can avail simple functionality like. (Create Quote > Submit for Internal Approval > Take Customer Acceptance).

In company has complex / advance quoting needs then Oracle Sales Quoting needs to be implemented.

One more important point to be noted is data for Quote header/lines got inserted into OE_ORDER_HEADERS_ALL / OE_ORDER_LINES_ALL and same data will be used for order header /lines

Create Quote:
If you want then you can add Expiration date for the quote.
Initially quote remain in Draft status.

Submit for Internal Approval:
Once the draft is done then creator shall submit it for internal approval. This can be done from ‘Action’ button then select ‘Progress Quote’ and submit for approval.

Then the status becomes ‘Pending Internal Approval’

WorkFlow:
Remember the work flow associated to quote header only, there will be no Line level workflow associated in case of with Quote.

WF_ITEMS and WF_ITEM_ACTIVITY_STATUSES with ITEM_TYPE ='OENH' , but once Quote got approved and converted to Orders , system will end date the workflow with ITEM_TYPE ='OENH' and creates new workflow with ITEM_TYPE ='OEOH'( for order header) and OEOL (for order lines).

Internal Approval:
Now the WF is waiting for internal Approval. We can modify the WF to have some customization like send email notification to concerned person.

After the internal approval from the authorities, WF get moved further and wait for Customer Acceptance.

At this stage status of the quote becomes “Pending Customer Acceptance”.

Customer Acceptance:
After receiving confirmation from your customer you may take the appropriate action.
In our case, let’s say customer sent Acceptance. So go to ‘Actions’ button and select ‘Customer Acceptance’ option.